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SHIPPING POLICY

Shipping Methods:

 

  1. We use ABX/Poslaju/Skynet as our primary shipping carrier.

  2. Each of them have provided flight shipping or seaa shipping.

  3. We know the urgency of your package is very important to you and we will ship the package out promptly.

  4. We may elect to use a different shipping method if the package is able to get to you faster or the same time as selected.

  5. Orders received by 4 p.m. are guaranteed to go out the same day.  It is possible that orders placed between 4:01 p.m. and 5:00 p.m. will be shipped as well, but you would need to contact online support or office to make sure.

     

REFUND POLICY

Return Policy

 

Due to the nature of the products we do not accept any returns for any unused products.  All sales are final.   We may, at our sole discretion, waive the application of this rule in specific circumstances where we wish to do so—even if we do waive the application, it should not be construed as an obligation on our part to waive it again in the future, even if circumstances in the future are identical to the circumstances under which we waived the rule.

 

In all cases of refunds, shipping charges are non-refundable. Returns and exchanges, if permitted at our discretion, are limited to orders placed within the previous 30 days and require that the products not be opened and all seals remain intact, as unsealed products cannot be sold by us. All returns must be preauthorized by requiring a Return Merchandise Authorization Number.

 

In the event that we ship an incorrect or physically defective product we will accept a return or exchange and will provide a prepaid shipping label for the return. Should you choose to ship the item through means other than the method specified with the prepaid shipping label, we will not be liable for the cost of shipping the returned or exchanged item.

SHIPPING & REFUNDS

Shipping during Holidays

 

ABX/Poslaju/Skynet observes a number of Federal Holidays and shipments processed or in transit during those holidays may incur a delay.  Please call to confirm delivery time when placing orders before or during holidays. No shipping refunds (full or partial) will be granted if delivery was delayed during the observance of Holidays.

Order Cancellations

 

Once the shipment has made it we are unable to cancel anything to the order. If you need to add something to the order , you might have to pay the package fee RM10. If the shipment has reached the Shipment Pending status we are unable to make any changes to the order.  If you need additional items then you would need to go ahead and place another order.  At times it is possible to change your shipping to a faster level but you would need to contact us to determine if that is possible.

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